bandotking Privacy Policy
This page describes what we collect when you use bandotking and how we keep that data protected. We gather personal information—your name, contact details, national ID, address, and banking information—only to operate our sportsbook and live-casino platform, process your deposits and withdrawals, and comply with anti-money-laundering regulations.
We do not sell your data to third parties for marketing purposes. We share information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet operators and banks mobile banking, local payment, online payment, e-wallet) solely to settle your transactions. Our servers may sit outside your jurisdiction; we encrypt all sensitive data in transit and at rest. We respect your privacy and comply with applicable data-protection law in the jurisdictions where we operate.
Our privacy commitments centre on transparency about what we collect, how we use it, who we share it with, and your rights to access or delete your information. If you have concerns about your data on bandotking, our support team will assist you.
Data We Collect on bandotking
Account registration data
When you create an account on bandotking, we collect your full legal name, date of birth, email address, and phone number. We use this information to open your account, send you service notifications, and verify your identity during know-your-customer (KYC) screening. We do not use your email or phone to market unrelated products; any promotional messages relate to bandotking services only and include an unsubscribe option.
Know-your-customer and identity verification
We collect copies of your national ID, proof of address (utility bill or bank statement), and a photo holding your ID alongside a handwritten note with the current date. We process these documents to comply with financial-crime regulations and to confirm you are accessing our platform from a jurisdiction where our services are legally available. We retain these documents securely for the duration of your account and for seven years afterward, as required by anti-money-laundering law.
Payment and banking information
We collect information about your deposits and withdrawals—your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), transaction amounts, and dates. For bank transfers, we record your account number and bank name (mobile banking, local payment, online payment, e-wallet). We do not store your full banking credentials on our servers; we transmit this data encrypted to our payment processors who handle settlement. We retain transaction records to settle disputes and comply with financial reporting obligations.
Betting and gameplay data
We record your bets, market selections, bet amounts, settlement outcomes, and gaming session activity (time played, games accessed, results). We use this data to settle bets fairly, detect fraudulent pattern betting, and improve our platform. We do not use gameplay data to target you with unsolicited marketing; if you choose to receive promotional messages about bandotking, you may opt out at any time in your account settings.
We at bandotking believe that your personal data belongs to you and we hold it in trust only as long as necessary to serve you and comply with law.
Technical and device information
Our servers log your IP address, device type, browser version, and operating system when you access bandotking. We collect this to prevent unauthorized access, detect security threats, and troubleshoot technical issues. We do not use this information to track your location or online behaviour outside our platform. We may retain this data for six months for security auditing.
Our bandotking Data Handling and Your Rights
How we use your data
We use your personal information solely for the following purposes:
- Account management—creating your account, processing your login, and managing your security settings.
- Payment processing—settling your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet).
- Regulatory compliance—KYC verification, anti-money-laundering screening, and financial reporting.
- Dispute resolution—investigating and settling complaints about bets, payments, or account access.
- Fraud prevention—detecting suspicious activity patterns and unauthorized account access.
- Service improvement—analysing platform usage to identify technical issues and improve functionality.
Sharing your data with third parties
We share your personal data only with the following categories of recipients:
- Payment processors and banks: We share payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers and with online payment, e-wallet, mobile banking, local payment to process your deposits and withdrawals. These partners handle data under their own privacy policies.
- Regulatory authorities: We disclose information to government agencies, financial-crime units, and tax authorities if required by law or legal process.
- Service providers: We engage third parties to host our servers, manage our email system, and conduct security audits. These vendors sign data-protection agreements and access only the information necessary to perform their function.
We do not sell or license your personal data to marketing companies, advertisers, or other third parties for commercial gain.
Data retention and deletion
We retain your account data while your account is active. After you close your bandotking account, we retain your name, transaction history, and identity verification documents for seven years to comply with anti-money-laundering regulations. After seven years, we delete or anonymize your data unless legal obligation requires further retention.
You have the right to request deletion of your personal data subject to legal and regulatory requirements. Contact our support team with a deletion request and we will process it within ten business days, except where law requires us to retain your information.
Data security and encryption
We encrypt all sensitive data—your national ID, banking details, and password—using industry-standard encryption protocols. Our servers are protected by firewalls and access controls; only authorized staff can access customer data. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities. If we detect a data breach, we will notify affected users and relevant authorities as required by law.
Cookies and tracking
Our bandotking platform uses cookies to maintain your login session, remember your preferences, and track site performance. We use session cookies (deleted when you close your browser) and persistent cookies (retained for up to one year). We do not use cookies to track your behaviour outside our platform. You can disable cookies in your browser settings, though this may limit functionality on bandotking.
- Data access
- You can request a copy of all personal data we hold about you on bandotking. Submit a request to our support team and we will provide a machine-readable export within ten business days.
- Data portability
- You have the right to export your account data in a standard format. We will provide this upon request at no charge.
- Correction
- If your personal information is inaccurate, you can update it through your account settings or request correction through our support team.
- Account recovery
- If you lose access to your bandotking account, we can recover it by verifying your identity using your KYC documents and security questions.
International data transfer
Our servers and payment processors operate in multiple jurisdictions. When you provide personal data to bandotking, you consent to its transfer and processing outside your home country. We apply the same data-protection standards regardless of where data is stored or processed. If you are located in a jurisdiction with strict data-export restrictions, you should verify local law before using bandotking.
Changes to this privacy policy
We may update this Privacy Policy at any time. We will notify you of material changes via email or in-app notification at least fourteen days before the new policy takes effect. Your continued use of bandotking after the effective date constitutes acceptance of the updated policy.
Contact us about privacy
If you have questions about your data, privacy practices, or wish to exercise your rights, contact our support team via in-app messaging or email. We respond to privacy requests within ten business days. If you are dissatisfied with our response, you may lodge a complaint with your local data-protection authority.
We at bandotking are committed to protecting your privacy and operating transparently about how we collect, use, and store your personal information. Our Privacy Policy complements our Terms & Conditions; together, they outline the full scope of your account and data relationship with bandotking. For service support, billing, or account access questions, contact our support team. For privacy-specific concerns, refer to this policy and reach out to our privacy team through your account settings.